IKEA Customer Support Centre Team Leader

At the heart of our business are people. We create a better everyday life for the many by living our shared values and safeguarding our unique culture together.

WHO YOU ARE

· Strong communication and interpersonal skills
· Leadership and people management skills
· Ability to take responsibility and delegate
· Problem solving and conflict resolution skills
· Work experience in customer service area is an advantage
· Czech/Slovak and English language is a must

A DAY IN YOUR LIFE WITH US

· Motivate and inspire your team in their everyday work
· Ensure high effectivity of the work on team and individual level
· Support and coach co-workers to fulfil their development plans
· Ensure a positive work environment and build a committed team
· Monitor and follow up the work of the team (working methods, quality, productivity)
· Be ready to support your team when needed including escalation processes

TOGETHER AS A TEAM

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

WHAT WILL YOU GET

· Opportunity to develop your leadership skills through your everyday work and trainings
· Involvement in various processes and decisions
· Opportunity to inspire others and to help develop co-workers in your team
· Support from your manager and other team leaders in your new role
· Career step which could lead to a wide range of positions within IKEA in the future
· Full time job in a stable international company
· Company benefit package

Information about the vacancy

Job location

Řevnická 170/4, 155 21  Praha-Třebonice, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Permanent

Benefits

Bonuses, cell phone, above-standard medical care, discount on company products / services, notebook, contributions to the pension / life insurance, transport allowance, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, cafeteria, contribution to sport / culture / leisure, occasional work from home, corporate events

Required education

Secondary education or professional training with a school-leaving exam

Required languages

Czech (proficient), English (intermediate)

Posted by

IKEA Česká republika, s.r.o.

 

Contact

IKEA Česká republika, s.r.o.
Adéla Černovská