Technical Support Specialist

Join IKEA Digital team and help us ensure that digital products and platforms are delivered with excellence and meet the needs of IKEA customers and co-workers in order to enhance the whole shopping experience...

WHAT WILL YOU DO

  • Lead or support on-site project implementation of new Digital products
  • LAN, WLAN network planning and deployment (experience with IP telephony as advantage)
  • Prepare budget inputs and secure procurement of new hardware and software, implementation and configuration
  • Provide basic technical training for staff and new hires, including setting up and introducing technical equipment (e.g. laptops)
  • Operate within our routines and guidelines to secure that tools are used correctly within each business unit
  • Provide 2nd level HW and SW support for end users and provide remote, after-hours support for business critical issues
  • Maintain digital inventory and provide inputs on what equipment might be in risk of downtime and ensure replacement/repair/upgrade
  • Homebase in Prague 5. Occasionally flexible to support site in Prague 9

WHO YOU ARE

  • Communicate clearly in English as well as in Czech/Slovak
  • Able to work as part of a team as well as independently
  • Flexible and effectively prioritize tasks in a dynamic environment
  • IT ambassador who can communicate in user-friendly way
  • IT skills and good digital tech overview
  • Driving licence B: able to move among business units (HQ, stores and customer support center)

WHAT WE OFFER

Stability of international company with strong purpose to create a better everyday life for the many people and strong commitment to people and our planet.

  • Opportunity to develop yourself
  • Fair, open and idea-driven colleagues enjoying fun at work
  • Fair compensation, company benefit package
  • Possibility of home offices, vacation 25 days
  • Nice offices

Information about the vacancy

Job location

Skandinávská 144/15a, 155 00  Praha-Třebonice, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Permanent

Benefits

Bonuses, discount on company products / services, contributions to the pension / life insurance, flexible start/end of working hours, transport allowance, holidays 5 weeks, refreshments on workplace, contribution to sport / culture / leisure

Required education

Education is not important

Required languages

Czech (proficient), English (advanced)

Posted by

IKEA Česká republika

Suitable for the physically challenged. Attendance to company site required. Suitable for: Wheelchair bound.

 

Contact

IKEA Česká republika
Šímůnková Vendula