At the heart of our business are people. We create a better everyday life for the many by living our shared values and safeguarding our unique culture together.
IKEA Customer Service Centre Team Leader
WHAT YOU'LL NEED TO HAVE
- Strong communication and interpersonal skills
- Leadership and people management skills
- Ability to take responsibility and delegate
- Problem solving and conflict resolution skills
- Work experience in customer service area is an advantage
- Czech/Slovak and English language is a must
A DAY IN YOUR LIFE WITH US
- Motivate and inspire your team in their everyday work
- Ensure high effectivity of the work on team and individual level
- Support and coach co-workers to fulfil their development plans
- Ensure a positive work environment and build a committed team
- Monitor and follow up the work of the team (working methods, quality, productivity)
- Be ready to support your team when needed including escalation processes
WHAT WILL YOU GET
- Opportunity to develop your leadership skills through your everyday work and trainings
- Involvement in various processes and decisions
- Opportunity to inspire others and to help develop co-workers in your team
- Support from your manager and other team leaders in your new role
- Career step which could lead to a wide range of positions within IKEA in the future
WHAT ELSE WE OFFER
- Full time job in a stable international company
- Meal vouchers Gastro
- Leissure time vouchers Flexi Pass
- Contribution to public transport, sport, life/pension insurance
- Employee discount for IKEA products
- Bonus program
- One extra week of vacation and special surcharges for weekend and public holidays' shifts
- Learning and development possibilities
Information about the vacancy
Job location
Řevnická 170/4, 155 21 Praha-Třebonice, Czech Republic
Employment type
Full-time work
Type of employment
Employment contract
Duration of employment
Permanent
Benefits
Discount on company products / services, contributions to the pension / life insurance, transport allowance, meal tickets / catering allowance, holidays 5 weeks, refreshments on workplace, contribution to sport / culture / leisure, launch of a completely new project
Required education
Secondary education or professional training with a school-leaving exam
Required languages
Czech (proficient), English (intermediate)
Posted by
IKEA Česká republika
Contact
Petra Cempírková
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