At the heart of our business are people. We create a better everyday life for the many by living our shared values and safeguarding our unique culture together.

IKEA Customer Service Centre Team Leader

WHAT YOU'LL NEED TO HAVE

  • Strong communication and interpersonal skills
  • Leadership and people management skills
  • Ability to take responsibility and delegate
  • Problem solving and conflict resolution skills
  • Work experience in customer service area is an advantage
  • Czech/Slovak and English language is a must

A DAY IN YOUR LIFE WITH US

  • Motivate and inspire your team in their everyday work
  • Ensure high effectivity of the work on team and individual level
  • Support and coach co-workers to fulfil their development plans
  • Ensure a positive work environment and build a committed team
  • Monitor and follow up the work of the team (working methods, quality, productivity)
  • Be ready to support your team when needed including escalation processes

WHAT WILL YOU GET

  • Opportunity to develop your leadership skills through your everyday work and trainings
  • Involvement in various processes and decisions
  • Opportunity to inspire others and to help develop co-workers in your team
  • Support from your manager and other team leaders in your new role
  • Career step which could lead to a wide range of positions within IKEA in the future

WHAT ELSE WE OFFER

  • Full time job in a stable international company
  • Meal vouchers Gastro
  • Leissure time vouchers Flexi Pass
  • Contribution to public transport, sport, life/pension insurance
  • Employee discount for IKEA products
  • Bonus program
  • One extra week of vacation and special surcharges for weekend and public holidays' shifts
  • Learning and development possibilities

Information about the vacancy

Job location

Řevnická 170/4, 155 21  Praha-Třebonice, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Duration of employment

Permanent

Benefits

Discount on company products / services, contributions to the pension / life insurance, transport allowance, meal tickets / catering allowance, holidays 5 weeks, refreshments on workplace, contribution to sport / culture / leisure, launch of a completely new project

Required education

Secondary education or professional training with a school-leaving exam

Required languages

Czech (proficient), English (intermediate)

Posted by

IKEA Česká republika

 

Contact

IKEA Česká republika
Petra Cempírková